ManoPlan Workflow – Emergency Dispatch
Shows how an urgent emergency job is created, assigned, and how affected customers are automatically notified.
Learning Goal
Dispatchers should be able to handle emergencies quickly – from job creation through to automatic customer notification.
Contents
Dashboard overview
Emergency: a customer's heating has completely failed in winter. The dashboard immediately shows which technicians still have capacity today.
Priority: Urgent
Create a new job and set the priority to Urgent. ManoPlan flags it in red – visible to all dispatchers immediately.
Urgent job in red
On the dispatch board the urgent job is highlighted in red. At a glance you can see which technician is available soonest.
Technician assigned
Assign the right technician via drag and drop – ManoPlan instantly updates the workload for all vehicles.
Optimised route
The route is automatically recalculated. The emergency job is slotted in with priority – with updated arrival times for all stops.
Customer notification
Affected customers are automatically notified by SMS or email about delays. No more manual phone calls required.
