ManoPlan Workflow – Handling the Unexpected
Shows how technicians handle waiting time, breaks, geofence exits, and unplanned follow-up appointments.
Learning Goal
Technicians should be able to independently and correctly log waiting time, breaks, and follow-up jobs in the app.
Contents
Time Type: Waiting
The material is arriving later than expected. No problem: switch the time type to waiting. Wait time is tracked separately and does not count as work time.
Start Break
Lunch break: a single tap stops the running time tracking and starts break time. After the break, just continue - work time starts running again.
Geofence Prompt
The technician briefly leaves the customer's premises. GPS detects this and automatically asks: continue working, waiting, or on break? Time is always correctly assigned.
Create Follow-Up
Follow-up appointment needed? Create it directly from the current job. Customer data and address are automatically carried over - just enter the date and new problem.
New Job in Dispatch
The office is notified immediately: the new follow-up job appears directly on the dispatch board. No phone call needed, no paper notes - everything runs automatically.
