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ManoPlan Workflow – Live Tracking for Customers
0:394 Scenen
As soon as the technician heads out, the customer gets a link and sees the estimated arrival time live.
Learning Goal
No more “When is the technician coming?” calls.
Contents
1
Head out
The technician starts the drive to the next customer in the app.
2
The message “Your technician is on the way” with a personal tracking link goes to the customer automatically.
3
Live arrival time
The customer opens the link and sees who is coming, the time window and the estimated arrival in minutes. The page updates live.
4
Which messages are sent automatically is set in the notification settings.
