Referrals mainly follow reliable work and a good handover. A process may remind customers, but should not force or covertly buy positive statements.
Choose the right moment
After completion, ask whether work and communication met expectations. Make feedback easy and address concerns before requesting a public review.
- Close acceptance and open points
- Invite honest feedback
- Provide a simple review link
- Follow privacy and platform rules
- Assess referral sources using your own data