Digitalisation is not an end in itself. Start with a recurring problem whose effort and outcome can be observed, such as job intake, documentation or scheduling.
Start small and learn properly
Choose a bounded process, involve its users and test it on a small number of jobs. Automate only after data, ownership and exceptions are understood.
- Map the current process and handoffs
- Set a measurable goal for the first step
- Define privacy and access before launch
- Train staff through real tasks
- Review the result before expanding